Insights

Thoughts on AI safety, civic technology, trauma-informed design, and building systems that actually serve people.

The teen suicide crisis and AI chatbots: What Congress is finally asking

Grieving parents are testifying before Congress. Character.AI and ChatGPT are being named in lawsuits. And the AI industry still has no answer for duty of care.

9 min read · November 2024

AI Safety

Why AI guardrails backfire at the worst possible moment

Research shows that overly aggressive safety guardrails can reject users precisely when they need help most. There has to be a better way.

7 min read · November 2024

AI Safety

The audit trail you can't see is the one that will destroy you

When something goes wrong with your AI system—and it will—can you prove what happened? Most organisations can't. Here's why that matters.

8 min read · November 2024

Civic Tech

The digital civic infrastructure gap: Why councils are struggling

Less than 40% of residents rate their local government positively. The gap between what communities need and what civic technology delivers has never been wider.

8 min read · November 2024

Civic Tech

The £400 million crisis hiding in plain sight: Romance fraud in the UK

Nearly 40,000 victims. £400 million lost. And a 27% increase in reports. Why romance fraud is a community safety issue that technology can help solve.

10 min read · October 2024

Case Studies

Inside Primal Instinct UK: How a brotherhood is changing men's mental health

200+ members. 1,000+ hours of peer support. BBC nominated. A case study in what community-led mental health support can achieve.

11 min read · October 2024

Case Studies

How we built Phoenix Fail-Safe: Engineering crisis detection that actually works

The technical story behind NovaHEART's crisis detection system. What we tried, what failed, and what finally worked.

12 min read · October 2024

Founder Notes

Why I build this way: No funding, no debt, no shortcuts

11 production systems. £0 external funding. £0 debt. This isn't a humble brag—it's a deliberate choice. Here's why.

8 min read · October 2024

Founder Notes

The systems that failed me: Why I build survivor-first

I build this way because I know what it feels like when systems fail you. Here's what that experience taught me about design.

7 min read · September 2024

Founder Notes

What I'm looking for in partners: Alignment over everything

NovaHEART is exploring pre-seed partnerships. Here's what matters to me beyond the term sheet.

6 min read · September 2024

The NovaHEART Podcast

Conversations about safety, systems, and building technology that serves people.

Episode 5: Inside Primal Instinct UK

A conversation with the brotherhood about men's mental health, cold water therapy, and what it means to build community from the ground up.

45 min · November 2024

Episode 4: Trauma-informed AI — What does it actually mean?

Breaking down the principles behind NovaHEART's approach to AI safety.

38 min · October 2024

Episode 3: The civic tech opportunity no one's talking about

Why local authorities are the next frontier for meaningful technology.

42 min · October 2024

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